Terms & Conditions — TrSweectBoanana
Last Updated: November 2025
Welcome to TrSweectBoanana.live, operated by TrSweectBoanana, Istanbul, Turkey.
By accessing this website and purchasing our products, you agree to the following Terms & Conditions.
1. About Our Products
We specialize in:
- Chocolate-covered strawberries
- Mixed berries in chocolate
- Fruit-and-chocolate gift boxes
- Custom chocolate arrangements
All items are made fresh on the day of delivery or pickup.
2. Orders
By placing an order, you agree that:
- You provide accurate delivery information
- You are available to receive the delivery
- You accept that fresh fruit products may vary in size, shape, and sweetness
- Decorations and chocolate drizzle may slightly differ from product photos
3. Pricing
Prices are listed in USD and TRY.
Some items may have higher prices during holidays due to ingredient demand.
4. Payment
We accept:
- Credit/debit cards
- Online payments
- Cash for showroom pickups
All digital payments are processed through secure, encrypted gateways.
5. Delivery
We deliver across Istanbul.
Delivery times depend on courier availability and order volume.
We are not responsible for:
- Incorrect address provided by customer
- Customer not answering phone
- Force majeure events
- Courier delays
6. Product Variations
As berries are natural products:
- Size and shape may vary
- Ripe-season flavor variations may occur
- Chocolate texture may differ depending on weather conditions
These natural variations are not considered defects.
7. Refunds & Cancellations
Refer to our Refund Policy.
8. Governing Law
These Terms follow Turkish commercial law.
Disputes must be resolved in courts of Istanbul.