Refund Policy — TrSweectBoanana

Last Updated: November 2025

Because we work with fresh fruit, refunds are limited and handled with strict guidelines.

1. Non-Refundable Items

Refund is NOT available for:

• Fresh chocolate-dipped berries
• Opened or partially eaten boxes
• Customized or personalized gift sets
• Orders damaged after delivery
• Orders not received due to customer unavailability

2. Refund Eligibility

Refunds may be granted ONLY if:

• Wrong item was delivered
• Box arrived severely damaged
• Delivery was not completed
• Severe quality issue proven by photos within 1 hour after delivery

We require photo evidence for all claims.

3. Order Cancellation

Orders may be cancelled within 15 minutes after placement.

After preparation begins, cancellation is not possible.

4. Refund Processing Time

Approved refunds are issued within 7–10 business days.